Why Adding CustomBoxes.io to Your Safe Senders List Keeps Your Orders on Track & How To Do It
At CustomBoxes.io, we’re committed to delivering your custom boxes with logo on time, every time. Whether you're ordering simple logo boxes, custom boxes with logo for shipping, or fully branded custom shipping boxes, our production process relies heavily on timely communication with you — and that starts with email.
Unfortunately, many critical messages — including order proofs, shipping notices, and production timeline updates — end up in spam or promotions folders. That delay can impact your ability to approve designs or respond to requests, putting your order timeline at risk.
So if you want to ensure smooth, on-time delivery, here's what you need to do today…
Why Email Communication Matters
Our production timeline is tight and clearly outlined on our Shipping and Lead Time Information page. To keep things moving, we need your quick feedback at certain checkpoints:
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Proof approvals before we go to print
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Design tweaks or confirmations if files are missing
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Shipping updates so you're never in the dark
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Status reminders to help you plan ahead
Missing just one of these messages could mean a delay in production — and we know how important it is for you to receive your shipping boxes with logo right when you need them.
Take 2 Minutes to Add Us to Your Safe Sender List
To make sure our emails land in your inbox (not your spam folder), add info@customboxes.io and design@customboxes.io to your safe senders list. Here's how:
Gmail
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Check spam or promotions – Drag our email to your Primary tab and click “Yes” to future messages
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Add to contacts – Hover over our email and click Add to Contacts
Outlook
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Click the gear icon ⚙️ > View all Outlook settings > Mail > Junk email
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Under Safe senders and domains, click Add → enter both emails → click Save
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If an email landed in Junk, right-click and choose Mark as not junk
Apple Mail (Mac, iPhone, iPad)
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If we're in your Junk folder, move the email to Inbox
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On Mac: Click sender name > Add to Contacts
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On iOS: Tap the email address > Create New Contact
Don’t Miss Important SMS Updates
We also send time-sensitive updates — like shipping confirmations or last-minute reminders — via SMS. To ensure these messages reach you reliably, add our number to your phone contacts under "CustomBoxes.io." This helps prevent our texts from being flagged as spam or getting missed among unknown senders. If you ever opted out of texts or changed numbers, just reply “START” to resume receiving updates.
Stay on Schedule and Stress-Free
Adding us to your safe sender list is one small step that helps keep your entire packaging order on schedule. With custom shipping boxes with logo arriving exactly when promised, you’ll avoid last-minute surprises and stay focused on what you do best: running your business.
And if you ever need help or have questions, just reply to any email from us. We’re here for you.
Thanks for staying connected with CustomBoxes.io – we appreciate you!