Why should I get custom boxes?
Branded boxes have proven ability to generate more customer loyalty, higher repeat customers and thus higher sales. We are also 50-75% cheaper than any other custom box on the market. Read these reviews to see what you are missing out on. We've had 100s of customers realize that blank boxes won't help them generate more sales, which for many are the most important part, and we still save companies 50-75% off custom boxes from any other company (compare here).
How can I get assistance with my CustomBoxes.io order (e.g. can I call to talk to someone)?
We operate on a DIY (Do-It-Yourself) model to keep our costs as low as possible. However, we know that sometimes a bit of extra help can make a big difference! Here are the support options available:
Please contact us through Email or Chat if you have any questions about these options. We’re here to help!
Does adding your logo to the box increase the likelihood box will get stolen after parcel delivery?
Fair question, but the stats show that under 1% of shipments are stolen, and it's more likely that people will steal a package if they don't know what is inside...think Storage Wars...if they know it is from a small business instead of Amazon they likely won't steal it as they know it isn't the latest iPhone, drone, diamond tennis bracelet, TV, Nike drop, etc). The benefits of higher repeat rates from happier customers that drive more sales is worth the maximum 1% risk. (sources are here and here).
What file type should I upload?
We only print with black ink because it saturates the corrugated cardboard the best (colors on kraft boxes is very tricky and has high potential for poor quality). For this reason you need to upload a file that is black only (converting to black from the original file will yield the best result). Vector formats are best suited for printing. The best file formats are: .ai files .pdf files .eps files We can accept other file types, but cannot guarantee the sharpest print: .psd files .jpg files .png files We want to make sure your boxes are printed at the highest quality possible. Images uploaded that are smaller than 1800px wide or less than 300 dpi will not print as sharply as a larger file. We recommend keeping your files less than 30MB.
Can you print with color ink?
We print black ink only to simplify operations and give you the lowest possible price on custom boxes (about 75% less than market average prices). It also provides the most effective saturation on corrugated cardboard. Using colors on kraft boxes can be challenging and often leads to potential issues with quality.
Can I print on white boxes?
Yes, but note that they are a lot more expensive and are less environmentally friendly than kraft boxes (note that when you get an order delivered from Amazon it comes in a kraft box printed with the classic Amazon logo in Black on 32 ECT or more often now 24 ECT...simple, more affordable and more environmentally friendly. Note our boxes are 32 ECT boxes can hold up to 30 lbs.
What areas of packaging am I able to print on?
Four outside main panels only (to simplify operations and give you the lowest possible price on custom boxes (about 75% less than market average prices). You can get die line templates here.
Can I print foil, glitter or other textures?
Not at this time (black ink only to simplify operations and give you the lowest possible price on custom boxes (about 75% less than market average prices).
Can I upload a logo / design by someone else?
No. By agreeing to our Terms and Conditions, you agree that you will not upload any artwork or graphic files consisting of the following types of materials: any material that could give rise to any civil or criminal liability under applicable law; offensive, indecent or improper material and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.
CustomBoxes will refuse an order, which may be illegal in nature or an infringement on the rights of any third party, in our opinion. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason. We reserve the right to use your uploaded files and shared images from our review platform for marketing purposes.
Why did my order not come printed with "CustomBoxes" on the overbox to know it was from you?
Unfortunately our printer has size limits for how large the boxes can be to print on them (generally 15x15x15), and our overboxes are larger than this. Note Any Size boxes and large boxes may come "premium strapped" instead of in over boxes due to limitations on box availability.
How do I place an order?
So easy even your boss can do it! Ordering is by far the fastest and easiest process out there for custom packaging...will take you under 1 minute vs. potentially hours with our competitors. You can even order on your mobile device! Select your box size and quantity Upload your logo Checkout and relax.
If we don’t receive your file by the due date and after two follow-up requests, we will proceed to ship blank boxes.
This ensures your order isn’t delayed. If you need more time, please let us know before the deadline so we can accommodate your request when possible.
How do I place a place a reorder / repeat order?
To place a repeat order, you can simply log into your account on our website and view your previous orders. From there, you can select the order you want to reorder and proceed through the checkout process. We make it easy to reorder your favorite products with just a few clicks.
You can also put your repeat orders on auto-pilot by selecting subscription service (for standard sizes only or higher volume special order boxes). This not only saves you money, it'll save you time from having to re-order boxes and there's no need to upload your artwork again (all subscriptions come with all of the VIP upgrades).
What is your minimum order quantity?
100 (usually you need to order 1000s to cover the cost of a print plate). 100 boxes optimizes the printer operations to deliver you the lowest price on the market). Note: orders have a +/- 5% factor due to process variances.
Can I get a sample?
Yes. Order a sample here.
How do I cancel my order that I just placed?
Due to our fast production times, it is difficult for us to cancel orders. We will review your order based on the timing below. If you've just placed an order within the last 24 hours and wish to cancel it, please reach out to us with your order number or email address. We can cancel your order for you. If it has been over 24 hours since your order was placed, we will not be able to cancel your order as your packaging has most likely entered production. Any orders ordered with "Rush Production" or special order sizes are likely not able to be cancelled since we order boxes from our supplier quickly to have fast delivery times.
Can I edit or change my order?
Unfortunately, due to our fast production process, we're not able to guarantee that any changes you would like done to your order are made. The best way to make a change is for us to cancel your order completely and for you to put in a new order with the correct details. Please try to let us know at most 24 hours after your order is submitted so we can cancel your order. If it has been more than 24 hours since your order is placed, we may have already proceeded with printing your order.
What packaging size should I order?
Please reach out to us if you have any questions at info@customboxes.io.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into flexible installment payments.* Your first payment is due when you make your purchase.
*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following: A smaller payment balance on the final payment. Less future payments on the remaining loan balance.
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original payment method within 3 to 10 business days.
If you paid for an order in monthly payments, then you won't be refunded the paid interest. Interest is the cost of borrowing, and isn't refundable.
Which payment methods are accepted if I use the option to pay installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards. Capital One cards aren't accepted. If you choose a monthly payment option, then you can only pay with a debit card.
Have more questions about Shop Pay?
For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com.
For questions about Shop Pay or the Shop App, visit https://help.shop.app.
Why are your prices so low?
Our prices are typically 75% less than fully customized boxes. Our operations are simplified vs other custom box suppliers (less items and standard templates while limiting help you save big via truck load buys and automation). Less items means more companies buy the same items = truckload quantities for everyone. No setup or print plates required, less scrap, less warehouse space required, less money to hold unproductive inventory, etc. We pass most of these savings to our customers. You can help drive prices even lower by letting others know about us (the more we buy, the more you save). Inflation of paper and packaging has also impacted the industry's prices this year. Our pricing model is based on supply and demand similar to Uber / Lyft, Airlines, Hotels and others because we rely heavily on labor to customize the boxes. This means boxes will get more expensive during the holidays, so be sure to order early.
You'll get the fastest delivery times and best prices on our most popular and always in-stock item (here). Our pricing starts at blank box pricing only applies to stock SKUs (special order SKUs cost more money to buy and print). We compare an 8x8x8 box that is 200# vs printed as they are both upgrades and only in rare cases of heavy goods is 200# needed.
If you prefer custom sizes you can find them here, but note these are more expensive and will take longer to deliver.
Do you offer price breaks?
We strongly believe that every business has the right to custom packaging...not just the largest 1%. We also strongly believe in everyday pricing, so we give customers a first time ordering deal, and then we use our buy more save more program to deliver everyday value that helps drive down costs.
Can I get a quote?
We believe in simplicity, so we listed all our prices up front—no more long and complicated quote process. We've even listed prices for customization selections and printing options.
How do I apply for sales tax exemption?
If you plan to use our boxes to ship out your own products you should not have to pay sales tax (B2B). If this is the case, please send your sales tax exempt forms (reseller certificate) to info@customboxes.io.
W-9 Form
Click here to download a copy of our current W-9 Form.
If you have any questions, please email us at info@customboxes.io.
How do I subscribe?
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Subscriptions are for a minimum of 1 year in order to give you the best price (works similar as rent, phones, cable and other services (subscriptions increase our ability to be efficient, and we pass these savings onto you). Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. Since we give you a discounted price based on frequency of deliveries (e.g. volume based pricing based on scheduled pre-orders) we can't give you refunds until you've met your obligation of your subscription time period (most based on annual production). See our returns policy for more details on returns and refunds.
How are production and shipping lead times different?
Total time = production time + shipping time We DO control production times. For our most popular always in-stock boxes (here), we can print and ship out the boxes in 1-3 business days with rush production (note you save a lot more with these boxes as well). For special order sizes, which are more expensive, it will take at least 7-9 business days (we can only put 1 order per week in or it would cost even more, and we do this on Monday afternoons (e.g. if you order on Sunday night it will be shorter than if you order on Tuesday). Larger orders over 500 boxes will also need an extra 3-5 business days to process (even on rush production...we can send typically 500 rush order and then need to order more). Please note holidays are NOT counted as business days, so please take this into consideration when planning your orders (our warehouse is closed on non-business days like weekends and Nov 24/25, Dec 24-26, Dec 31-Jan 2).
We do NOT control shipping times (UPS does), and is a factor of your location, the weather and UPS's operational execution. If you got a tracking number from us and haven't received your package it is easier / faster for you to contact UPS directly. Shipping times can be as little as 1 day or up to 5 days (we ship from Vancouver, Washington, so west coast will get deliveries quicker than people on the east coast). See delivery time map here.
Where is my order?
Please download this app to check the status: https://shop.app/. Once your order has shipped, a tracking number will be emailed to you through the email address provided on your order. If there is not a direct link to tracking information, you can search the tracking number on Google by using the search bar. It will match the tracking number to the carrier delivering your package and provide updates. Please allow a few hours after shipment for the tracking to show updates and movement.
Where do you ship to?
We currently ship to the lower 48 contiguous states within the United States. We are not able to ship to Hawaii, Alaska, Puerto Rico, or the US Virgin Islands at this time. We are also unable to ship to PO Boxes at the moment.
Can I change my shipping address after placing an order?
Unfortunately a high amount of fraud occurs from people changing the address on orders, and UPS doesn't allow for changes after the item is already in route. If it's within 24 hours please contact us at info@customboxes.io to see if the item has been shipped and if not we can hopefully change it in our system. Please be sure to double-check your delivery address both on the post-checkout page as well as the order confirmation email as we are not responsible for the incorrect address being given.
How much does shipping cost?
The cost of shipping varies based on your order. Shipping will be calculated at checkout based on the following criteria: weight of your order, the dimensions/bulk of your order and your location (the more boxes you order the higher the shipping cost overall, but lower per box). Note we are currently located in Vancouver, WA and in Sarasota, FL.
Can I use my own shipping account?
Most likely not, but it depends on your volume and costs. Our discounts from UPS and FedEx are very good, but if yours are better we could allow it. Thus, yes you can use your own UPS shipping account, especially for LTL orders. Checkout as normal and as you do select "Pickup" and then after your order email us at info@customboxes.io and provide the details of your order (including order #) and how you'd like to ship and with who (BOL).
Can you ship to PO Boxes?
Not at this time.
Will you ship all my items together? Do you ship LTL for large orders?
Most likely not given the large nature of boxes. We mostly keep orders together, but after it leaves our warehouse we can't control what UPS does. The good news is we give you separate tracking numbers for all shipments.
We will ship all orders over 500 lbs and most orders over $1,000 via LTL.
Why should I get overboxes? Can I get for all box sizes?
Shipping your UPS / FEDEX Ground order in an over box is like a fortress for your boxes. It adds an extra layer of defense that'll keep them safe from any jolts, bumpy rides, or clumsy handling. Your products will arrive at their destination as good as the day they left, keeping their quality and presentation intact. Not available for all large sizes.
Note some special order boxes over 40" (L+W+H) do not fit in overboxes, so we send them as protected as possible with straps.
Where does my order ship from? Do you offer BOPIS?
We have 2 shipping locations, which are determined by the origin of orders: Beautiful, rainy Vancouver, WA and hot, sunny Sarasota, FL.
You can buy online pickup in stores in these locations as well. Orders need to be picked up in 5 business days, and will be charged $5 storage fee per day thereafter. Products will be discarded without refund after 30 days if not picked up by then.
Can I get rush shipping?
Yes, please select this at checkout (available for 2-3 days on our most popular standard in-stock items). We also offer rush orders on custom sizes, but since we need to order the items the fastest we can do is 4-6 business days and it costs an extra truckload cost as well (this is the reason for the extra cost). Rush order is NOT available on anything over 500 boxes...you can order 2000 boxes of which 500 can have rush delivery on them.
What are the turnaround times?
Can be as quick as 2-3 business days if rush production is selected on our most popular custom shipping box sizes. Otherwise, standard sizes take 4-6 business days and special order sizes take 7-9 business days. Orders under 500 boxes (5 bundles of 100 boxes) are completed quickly, and anything over 500 boxes have extended lead times (5-10 business days).
As a general rule: rush orders (with DPs approved) submitted by 5:00 PM on Wednesday for standard box sizes will be printed by end of day Friday. If they're received after that cutoff, they’ll be scheduled for production the following week.
