We only print with black ink because it saturates the corrugated cardboard the best (colors on kraft boxes is very tricky and has high potential for poor quality). For this reason you need to upload a file that is black only (converting to black from the original file will yield the best result). Vector formats are best suited for printing. The best file formats are: .ai files .pdf files .eps files We can accept other file types, but cannot guarantee the sharpest print: .psd files .jpg files .png files We want to make sure your boxes are printed at the highest quality possible. Images uploaded that are smaller than 1800px wide or less than 300 dpi will not print as sharply as a larger file. We recommend keeping your files less than 30MB. 

Not at this time (black ink only to simplify operations and give you the lowest possible price on custom boxes (about 75% less than market average prices).

 4 outside main panels only (to simplify operations and give you the lowest possible price on custom boxes (about 75% less than market average prices).

Not at this time (black ink only to simplify operations and give you the lowest possible price on custom boxes (about 75% less than market average prices).

No. By agreeing to our Terms and Conditions, you agree that you will not upload any artwork or graphic files consisting of the following types of materials: any material that could give rise to any civil or criminal liability under applicable law; offensive, indecent or improper material and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. CustomBoxes will refuse an order, which may be illegal in nature or an infringement on the rights of any third party, in our opinion. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason. We reserve the right to use your uploaded files and shared images from our review platform for marketing purposes.

So easy even your boss can do it! Ordering is by far the fastest and easiest process out there for custom packaging...will take you under 1 minute vs. potentially hours with our competitors. You can even order on your mobile device! Select your box size and quantity Upload your logo Checkout and relax.

100 (usually you need to order 1000s to cover the cost of a print plate). 100 boxes optimizes the printer operations to deliver you the lowest price on the market).

Yes. We currently offer a 10 pack sample available in multiple sizes (in-stock only). Limit of 1 sample pack of 10 boxes per customer.

Due to our fast production times, it is difficult for us to cancel orders. We will review your order based on the timing below. If you've just placed an order within the last 24 hours and wish to cancel it, please reach out to us with your order number or email address. We can cancel your order for you. If it has been over 24 hours since your order was placed, we will not be able to cancel your order as your packaging has most likely entered production.

Unfortunately, due to our fast production process, we're not able to guarantee that any changes you would like done to your order are made. The best way to make a change is for us to cancel your order completely and for you to put in a new order with the correct details. Please try to let us know at most 24 hours after your order is submitted so we can cancel your order. If it has been more than 24 hours since your order is placed, we may have already proceeded with printing your order.

Gather your products together as you would pack them.
Measure the length, width and height of your total bundle.
Add 1-2 inches to each side to account for packing materials. The final LxWxH should help you determine which packaging size is best for your productPlease reach out to us if you have any questions at info@customboxes.io.

No, there are no late fees if you miss a scheduled payment.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into flexible installment payments.* Your first payment is due when you make your purchase.

*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following: A smaller payment balance on the final payment. Less future payments on the remaining loan balance.

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original payment method within 3 to 10 business days.

If you paid for an order in monthly payments, then you won't be refunded the paid interest. Interest is the cost of borrowing, and isn't refundable.

The installments option on Shop Pay is available on debit and credit cards. Capital One cards aren't accepted. If you choose a monthly payment option, then you can only pay with a debit card.

For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com.

For questions about Shop Pay or the Shop App, visit https://help.shop.app.

Our prices are typically 75% less than fully customized boxes. Our operations are simplified vs other custom box suppliers (less items and standard templates while limiting help you save big via truck load buys and automation). Less items means more companies buy the same items = truckload quantities for everyone. No setup or print plates required, less scrap, less warehouse space required, less money to hold unproductive inventory, etc. We pass most of these savings to our customers. You can help drive prices even lower by letting others know about us (the more we buy, the more you save).

We strongly believe that every business has the right to custom packaging...not just the largest 1%. We also strongly believe in everyday pricing, so we give customers a first time ordering deal, and then we use our buy more save more program to deliver everyday value that helps drive down costs.

We believe in simplicity, so we listed all our prices up front—no more long and complicated quote process. We've even listed prices for customization selections and printing options.

Please send your sales tax exempt forms to info@customboxes.io.

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Subscriptions are for a minimum of 1 year in order to give you the best price (works similar as rent, phones, cable and other services (subscriptions increase our ability to be efficient, and we pass these savings onto you). Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. Since we give you a discounted price based on frequency of deliveries (e.g. volume based pricing based on scheduled pre-orders) we can't give you refunds until you've met your obligation of your subscription time period (most based on annual production). See our returns policy for more details on returns and refunds. 

Total time = production time + shipping time We DO control production times, and they are usually within 24-72 hours, but can sometimes be more depending on how many people ordered that day or weekend. Larger orders over 500 boxes will also need an extra 3-5 business days to process. We do NOT control shipping times (UPS does), and is a factor of your location, the weather and UPS's operational execution. If you got a tracking number from us and haven't received your package it is easier / faster for you to contact UPS directly. Shipping times can be as little as 1 day or up to 5 days.

Please download this app to check the status: https://shop.app/. Once your order has shipped, a tracking number will be emailed to you through the email address provided on your order. If there is not a direct link to tracking information, you can search the tracking number on Google by using the search bar. It will match the tracking number to the carrier delivering your package and provide updates. Please allow a few hours after shipment for the tracking to show updates and movement.

We currently ship to the lower 48 contiguous states within the United States. We are not able to ship to Hawaii, Alaska, Puerto Rico, or the US Virgin Islands at this time. We are also unable to ship to PO Boxes at the moment.

Unfortunately a high amount of fraud occurs from people changing the address on orders, so not at this time. Please cancel your old order and place a new one.

 The cost of shipping varies based on your order. Shipping will be calculated at checkout based on the following criteria: weight of your order, the dimensions/bulk of your order and your location (the more boxes you order the higher the shipping cost overall, but lower per box).

Not at this time.

Not at this time.

Different sizes will ship separate.

Beautiful, rainy Vancouver, Washington. 

Yes, please select this at checkout.

Orders under 500 boxes (5 bundles of 100 boxes) are completed quickly, and anything over 500 boxes have extended lead times (5-10 business days).