What are shipping costs? Why so much? A: Boxes are large and heavy, so free shipping typically isn't offered in the market (or costs are included in the product cost). Product shipping costs are based on total weight, your location vs shipping locationÂ
Where is my order? A: Please download this app to check the status:Â https://shop.app/. Once your order has shipped, a tracking number will be emailed to you through the email address provided on your order. If there is not a direct link to tracking information, you can search the tracking number on Google by using the search bar. It will match the tracking number to the carrier delivering your package and provide updates. Please allow a few hours after shipment for the tracking to show updates and movement.
Where do you ship to? A: We currently ship to the lower 48 contiguous states within the United States. We are not able to ship to Hawaii, Alaska, Puerto Rico, or the US Virgin Islands at this time. We are also unable to ship to PO Boxes at the moment. We can't ship LTL shipments (over 500 lbs) to residential address that are apartments).
Can I change my shipping address after placing an order? A: unfortunately a high amount of fraud occurs from people changing the address on orders, so not at this time. Please cancel your old order and place a new one.
How much does shipping cost? A: The cost of shipping varies based on your order. Shipping will be calculated at checkout based on the following criteria: weight of your order, the dimensions/bulk of your order and your location (the more boxes you order the higher the shipping cost overall, but lower per box)
Can I use my own shipping account? A: not at this time
Can you ship to PO Boxes? A: Not at this time
Where does my order ship from? A: lower 48 states
Will you ship all my items together? A: different sizes will ship separate
Can I get rush shipping? A: Yes, please select this at checkoutÂ
Subscriptions Information A: When you purchase a subscription you'll receive repeat deliveries (all pricing is based on subscriptions that last at least 1 year). These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. Since we give you a discounted price based on frequency of deliveries (e.g. volume based pricing based on scheduled pre-orders) we can't give you refunds until you've met your obligation of your subscription time period (most based on annual production).
See our returns policy for more details on returns and refunds.
