Working At CustomBoxes.io (People & Culture)
At CustomBoxes.io, we aspire to deliver smarter, more cost-effective packaging solutions that help businesses thrive. Our focus isn’t just on boxes — it’s on empowering small and mid-sized businesses to save money, reduce waste, and build stronger brands. To achieve this, we’ve built an unusual culture: one where innovation, collaboration, and ambition converge, helping talented people do the best work of their lives.
This document outlines the foundation of our culture, which is shaped by three core principles:
- The A-Team: We prioritize exceptional people who collaborate, adapt, and outperform together.
- Freedom with Responsibility: Empowering individuals to make decisions — guided by context, not rules.
- Relentless Improvement: We aim to be better tomorrow than we are today — for our team, our customers, and the planet.
While we won’t always get it right, our commitment to these principles allows us to challenge conventions, build meaningful relationships, and deliver real results.
The A-Team
We believe the best workplaces aren’t defined by free snacks or fancy perks (though coffee is non-negotiable) — they’re defined by the people. Imagine working alongside colleagues who excel at their craft, challenge the status quo, and support each other. At CustomBoxes.io, we don’t call ourselves a family. We’re a team: focused, driven, and always aiming for excellence.
Here’s what we value in our A-Team:
- Ownership — You take initiative, seek solutions, and own outcomes. No excuses.
- Judgment — You balance quick action with thoughtful decisions, even amidst ambiguity.
- Curiosity — You ask questions, welcome new ideas, and challenge your assumptions.
- Candor — You communicate openly and constructively, seeking truth and better ways forward.
- Collaboration — You recognize that we win together and value diverse perspectives.
- Resilience — You adapt quickly, persevere through challenges, and embrace change as opportunity.
- Impact — You focus on meaningful outcomes, not just activity.
We hold ourselves and each other to high standards because exceptional results come from exceptional teams. That means fostering a culture where feedback is honest, frequent, and kind — ensuring we grow together.
Freedom with Responsibility
We’ve seen the power of giving smart, driven people freedom to make decisions. That freedom comes with responsibility — to act in the best interest of our customers, our team, and our company.
Instead of rigid rules, we prioritize context:
- We empower you with the why and trust you to decide the how.
- We encourage informed risks, innovation, and experimentation. Failure is a step toward better solutions.
- We avoid unnecessary bureaucracy. Processes exist to streamline, not to stifle.
At CustomBoxes.io, freedom doesn’t mean working alone. Collaboration, transparency, and alignment ensure we’re all moving in the same direction — efficiently and purposefully.
Relentless Improvement
Our culture is rooted in a belief that good enough isn’t good enough. We are building smarter, greener packaging solutions, but we’re just getting started. Every day is an opportunity to:
- Raise the Bar: What worked yesterday might not be enough tomorrow. We continuously improve how we operate, innovate, and serve customers.
- Learn and Adapt: We value self-awareness and resilience — learning from mistakes and feedback to move forward stronger.
- Grow Together: Success isn’t an individual sport. We share knowledge, celebrate wins, and support each other’s growth.
This drive for improvement extends to our customers and the world around us. By helping businesses reduce packaging costs and environmental impact, we’re working toward a future that’s better for everyone — one box at a time.
A Place for Your Best Work
If you thrive in an environment that values ownership, collaboration, and constant learning, you’ll love it here. CustomBoxes.io isn’t for everyone. We move fast, demand excellence, and challenge ourselves daily. But for those who embrace our principles, this is a place to do meaningful work, grow alongside talented teammates, and make a real impact.
We’re building more than a packaging company — we’re building solutions that save businesses time, money, and resources while helping them thrive. If that sounds like a mission worth joining, welcome to CustomBoxes.io.