Our Most Frequently Asked Questions About Custom Shipping Boxes On CustomBoxes.io
CustomBoxes.io – Master FAQ Guide
Welcome to the ultimate Frequently Asked Questions (FAQ) guide from CustomBoxes.io. This master document includes every question we’ve ever published, updated and organized into clearly defined sections for easy navigation. Whether you're exploring options for the first time, looking to reorder, or troubleshooting an issue, this document is your go-to resource.
1. ORDERING & PAYMENT
Q: How do I place an order?
A: Select your box size, upload your logo, and checkout—it takes under 1 minute. Mobile-friendly and simple.
Q: Can I reorder a past order?
A: Yes. Log into your account and click “reorder.” You can also use our auto-subscribe feature.
Q: What is the minimum order quantity?
A: 100 boxes per order, with a manufacturing tolerance of +/- 5%.
Q: Can I get a quote?
A: All prices are listed online for transparency. No formal quote needed.
Q: Can I cancel or change my order?
A: Yes, within 24 hours of placing the order. Special orders or Rush Production are typically non-editable.
Q: Do you offer samples?
A: Yes! One-box sample with free shipping is available for $10. Limit 1 per customer.
Q: What payment methods do you accept?
A: All major credit/debit cards and Shop Pay Installments (Capital One not accepted).
Q: Are there late fees with Shop Pay?
A: No late fees. Flexible payment options available.
Q: Can I apply for tax exemption?
A: Yes. Send your reseller certificate to info@customboxes.io.
2. DESIGN & PRINTING
Q: What file types do you accept?
A: Preferred: .AI, .PDF, .EPS. Acceptable: .JPG, .PNG (minimum 300dpi or 1800px width).
Q: Can I print in color or gradients?
A: No. We print in black ink only for clarity and affordability.
Q: Can I print on white boxes?
A: Yes, but white boxes are more expensive and less sustainable.
Q: Where can I print on the box?
A: Printing is allowed on four main outer panels. No printing on interior or folded areas.
Q: Do you offer design help?
A: Yes. Levels include:
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Basic (Free)
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Standard ($29)
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Premium ($49)
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Full Package Design ($199+)
Q: Can I get a digital preview before production?
A: Yes. Previews are sent via email. Approval is required to proceed.
Q: Where can I get design templates?
A: Templates are available for all box sizes and can be used in Adobe or Canva.
3. SHIPPING & DELIVERY
Q: Where do you ship?
A: Lower 48 U.S. states. No shipping to PO Boxes, Alaska, Hawaii, or Puerto Rico.
Q: How much is shipping?
A: Calculated at checkout based on box size, weight, and shipping distance.
Q: Can I change my shipping address?
A: Only within 24 hours and before the order ships.
Q: What are the lead times?
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Standard Sizes
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Rush: 2–3 business days
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Regular: 4–6 business days
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Extended: 7–9 business days
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Special Sizes
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Rush: 4–6
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Regular: 7–9
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Extended: 10–15
Add 3–5 days for orders >500 boxes.
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Q: Do all items ship together?
A: Not necessarily. Boxes may ship in multiple packages depending on dimensions.
Q: Do you support local pickup?
A: Yes. From our Vancouver, WA or Sarasota, FL facilities.
Q: Can I use my own shipping account?
A: Only for large-volume orders. Contact us to coordinate.
4. RETURNS, REFUNDS & QUALITY
Q: Can I return my boxes if I change my mind?
A: No. Custom products are not refundable unless there is a manufacturing defect.
Q: What qualifies as a defect?
A: Major structural issues. Minor scuffs, small dents, or ink streaks are not refundable.
Q: What happens if my logo is misaligned?
A: Slight shifts (under 20%) are considered within tolerance and not eligible for refund.
Q: What is your refund process?
A: Contact us within 30 days for manufacturing issues and 3 days for print issues. Provide photos.
Q: What if my order is short or over the quantity I ordered?
A: Orders may have a 5% variance. You’ll be refunded or charged accordingly.
5. SUBSCRIPTIONS
Q: How does the subscription program work?
A: Choose your delivery frequency and quantity. Subscriptions include added benefits like upgraded support.
Q: Can I cancel or change my subscription?
A: Yes. Changes and cancellations are allowed anytime.
6. DYNAMIC QR CODES
Q: What is a Smart Connected Shipping Box?
A: A box that includes a dynamic QR code linked to a landing page for reviews, reorders, or promotions.
Q: What data do QR codes track?
A: Location, device type, scan frequency, and more. You’ll gain key insights for future marketing.
Q: How do I add a QR code to my box?
A: Select the QR Code upgrade. Our team handles the design and tracking setup.
7. PROMOTIONS & PRICING
Q: Why are your boxes so affordable?
A: Bulk buying, fewer SKUs, and no setup fees allow us to cut costs up to 75% vs competitors.
Q: Do you price match?
A: Yes. We beat competitor prices by 20% on similar items.
Q: Do you offer coupon codes?
A: Yes. HELLO10 for first-time customers. Discounts for reviews and subscriptions also available.
8. PRIVACY, TERMS, LEGAL
Q: What data do you collect?
A: Device, order, and communication information for operations and analytics.
Q: Do you share my data?
A: Yes. With service providers like Shopify and marketing partners.
Q: What are my data rights?
A: GDPR/CCPA rights apply. You can request access, edits, or deletion of your data.
Q: Who owns uploaded artwork?
A: You must own the rights to any files submitted. We do not assume responsibility for copyright.
Q: Can I use content from your site?
A: No. Written permission is required to reproduce site content.
For further support, please email info@customboxes.io or visit https://customboxes.io/pages/frequently-asked-questions.